Shipping & Delivery
Usually the goods will be shipped within 1-2 business days when payment is successful. (not applied to wholesales and customized products). We will send you the tracking number once it is delivered.
Mowatches is dedicated to improving its service and customer shopping experience. You can choose different shipping ways based on your situation to makes the shipping security and convenience.
Free Shipping is available for all orders in Mowatches.co, We send the package by registered mail via Hong Kong Post, which takes about 8-14 working days depending on the destination country. Since all post offices that offer international airmail services do not guarantee exact delivery time for Airmail parcels, the delivery time is provided for reference only.
Express Shipping is an alternative if you want to speed up the delivery time. Extra fee will be charged for Express shipping, which usually takes 3- 10 working days for the delivery. Express shipping includes EMS, HKEMS, DHL, FedEx, UPS.
The following is a list of the different international carriers available. Time of transit varies depending on where you're located and where your package is coming from
Estimated time in transit from China to USA
International shipping costs are based on a combination of the following:
Weight and dimensions of package
The location we ship from (city, state, country or region)
The location we ship to (also called the destination country or region)
Therefore, costs may vary greatly depending on what, where and how the items is shipping, and can be considerably higher for international destinations. Buyers might need to pay taxes or customs clearance fees if there’s any occur in their country.
Privacy & Security
Thank you for placing orders on Mowatches.com. We sincerely wish you can enjoy shopping here, so we respect your privacy and want to protect your personal information.
Your Privacy Information
We value your privacy information, so your privacy information will be protected, Mowatches.com is committed to safeguarding your privacy when making online purchases. When registering Mowatches.com account, users shall provide the personal registration information. And as part of the order process, we only collect following essential customer information: Name, Shipping/Billing, Address Email, Address Phone Number, Credit/Debit Card Information. The contact information is only used to get in touch with you when necessary. The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order. Your Credit Card information is only used to confirm whether the billing address is the same with the shipping address.
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
For security purposes Mowatches.com sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
Contact Us With Any Question
If you have any questions, concerns, or comments about our privacy notice, please kindly e-mail us. We respect your privacy and we do not and will not willingly share the information you provide us with outside companies or organizations. We have your best interest at heart and believe you will appreciate our conviction to your security. This is out commitment.
Returns & Replacements
Your Right of Returns
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date-unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$50 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
Your Right of Exchanges
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.
Payment, Pricing & Promotions
We receive payment via paypal, creditcard.
If you have got the shipping tracking number we have sent to you, you can go to carrier company's website and check your packing status. If you haven't received the tracking number, be patient please, once we deliever your package we'll send you the tracking number.